FOR SaaS FOUNDERS WHO WANT GROWTH THAT STICKS...
Discover How CX-Resistant Startups Are Quietly Boosting Retention, Revenue, and Investor Confidence — Without Hiring a Full CX Team
Learn the same system used to turn churn blind spots into boardroom wins — tailored for founder-led SaaS teams in fintech and healthcare.
No fluff. No overwhelm. Just what to do next based on where you are now.
35+
YEARS OF CX & LEADERSHIP EXPERIENCE
100+
BUSINESSES SERVED
NATIONWIDE
$1b+
ADDITONAL REVENUE GENERATED
CX Isn’t a Luxury — It’s the Growth Lever You’re Not Using Yet
Most early-stage SaaS founders focus on product, funding, and sales — only to watch retention lag and customers quietly leave. What’s missing isn’t another marketing hack — it’s a system to see the storm before it hits. Boardroom Academy helps founders shift from reactive churn clean-up to proactive customer growth systems.
Imagine having investors ask about your retention rate — and finally having a compelling answer. Imagine fixing churn not with guesswork, but with data-backed clarity. That’s what happens when CX stops being an afterthought and starts being a strategic asset.
You’re scaling a SaaS product, but customer loyalty feels fragile
Your team is lean, focused on features and funding
You’ve lost clients and can’t pinpoint why
You’re not ready for a full CX hire, but know something has to change
What If CX Was Your Competitive Edge?
Boardroom Academy helps founder-led SaaS teams in fintech and healthcare build stake-grade CX systems without hiring a full-time team. From churn diagnostics to fractional leadership, every offer is designed to shift your company from churn-reactive to retention-ready.
here’s How We Help You Level Up — Without Adding Noise
Watch the Free Masterclass
Learn why churn happens silently — and how to stop it before it starts. This 45-minute video will change how you view growth.
Book Your Free CX Health Scan
We'll walk through a custom LucidiCX report you can use with your team or board. LucidiCX isn’t just analytics—it’s foresight. See customer trends before they happen, predict retention risks before they surface, and turn insight into action.
Apply for Fractional CX Partner
If we’re a fit, we’ll embed with your team as your outsourced CX strategist. Systems, dashboards, stakeholder-ready.
Ready to Lead With Retention?
Let’s transform CX from a gap to your greatest growth lever.
Whether you start with the Masterclass or book a Health Scan, your next step toward clarity is right here. Founder to founder — let’s build something sustainable.
everything you need to Elevate Your Coaching Game, all in one place
The all-in-one strategy, methods, education, and add-ons available to grow yourself and your clients, separating you from the competition.
Strategic Decision Making
Make strategic decisions that align with the company's objectives and goals. This includes understanding market trends, making financial forecasts, and planning for the future.
Leadership soft & hard Skillsets
Leading a team or even an entire organization. An experienced 'coaches coach' can provide valuable insights on how to inspire and motivate employees, manage conflicts, and create a positive work environment.
Handling Pressure & Crisis Management
An executive role often comes with high levels of stress and unexpected crises. Learning how to stay calm under pressure, make quick yet effective decisions, and manage crises are crucial skills a CEO would want to learn from their mentor.
Your Executive consultant starts here.
Strategic Decision Making
Make strategic decisions that align with the company's objectives and goals.
This includes understanding market trends, making financial forecasts, and planning for the future.
Leadership Skills
Leading a team or even an entire organization. A mentor can provide valuable insights on how to inspire and motivate employees, manage conflicts, and create a positive work environment.
Handling Pressure & Crisis Management
Your role often comes with high levels of stress and unexpected crises. Learning how to stay calm under pressure, make quick yet effective decisions, and manage crises are crucial skills a CEO would want to learn from their mentor.
let's be honest...
I don't want to waste your time
If you're anything like me, I value my time heavily.
I dedicate serious time and care to CEOs, entrepreneurs, and accounting firms to help them scale their business and personal growth.
This is my way of giving back 30+ years of CEO education to our future leaders.
If you're truly interested in scaling your business by unlocking new avenues of revenue, AND taking your personal skills to reach new heights, then LET'S TALK!
meet the man behind your NEW found results, SO YOU CAN LEAD WITH CONFIDENCE
jim russo
My primary focus is to help business leaders at all levels ignite their passion for success, by developing their hard and soft skills to the benefit of their professional, personal and community engagements.
The most often asked question I get is, Why? Why have you been so busy with corporate opportunities since your retirement? Haven’t you had enough? My answer is always twofold: first, when you love what you do, it is not work; it is fun, and I love helping others develop their potential and succeed.
Second, and perhaps more importantly, I have been blessed my entire working career. I have basked in the glory of accomplishments, and I weathered my share of failures.
But even the baseball great Babe Ruth struck out 89 times in the year he hit a record-breaking 60 home runs. Another baseball hall-of-famer, Reggie Jackson, holds the record of the highest number (2,597) of lifetime strikeouts. Neither Ruth nor Jackson is remembered for their miscues. Ruth and Jackson were not afraid of failure. Ruth and Jackson, and others like them, are fondly remembered for their successes. I have battle-tested wisdom that I want to continue to share with others what I have learned to do and what I have learned not to do to be successful.
remember,No one cares how much you know until they know how much you care.
it's time to join the leadership group that cares!
here's what just a few others have said
⭐⭐⭐⭐⭐
"...I think I might've found someone who loves leadership more than me."
Eric Kebschull - Owner & CEO of EK Coaching
⭐⭐⭐⭐⭐
"Jim was a very rare guy who was not only a tough-minded businessman, but he's very ethical toward employees and toward clients."
Charlie Morris - CTO of Princeton Financial Systems
⭐⭐⭐⭐⭐
"Jim has helped me out tremendously..."
Matt Mars - Founder of Mars Motorsports
specializing in the following industries
Technology
Tech companies often have high growth rates and investment needs, so they can benefit from professional cash flow management.
Small Businesses
Many small businesses may not have in-house financial experts, so they often need accounting firms to manage their finances.
Manufacturing
This industry involves a lot of costs and investments, making it crucial to have accurate cash flow reports.
Start-ups
New businesses can benefit from accountants' expertise in financial planning and cash flow management.
Finance
A finance business can leverage insightful financial forecasting and strategic advice, enabling them to scale their operations while maintaining financial stability.
Non-Profit Organizations
A non-profit organization navigate complex financial regulations, aiding in effective cash flow management and scaling their operations.
Woodworking / Cabinetry
Woodworking companies deal with large projects with long timelines, so proper cash flow management can help ensure project profitability.
Real Estate
Property investments often involve large sums of money, so accurate cash flow reports are crucial.
Healthcare
A healthcare business can benefit from proper cashflow advising as it aids in managing future growth, thereby facilitating the scaling of their operations effectively.
Hospitality
Hotels, restaurants, and other hospitality businesses often have variable income and expenses, making cash flow management important.
Construction
Construction companies deal with large projects with long timelines, so proper cash flow management can help ensure project profitability.
Education
Educational institutions, especially private ones, need to manage their finances carefully to ensure sustainability.
Meet jim russo:
the man behind the results
The most often asked question I get is, Why? Why have you been so busy with corporate opportunities since your retirement? Haven’t you had enough?
My answer is always twofold: first, when you love what you do, it is not work; it is fun, and I love helping others develop their potential and succeed.
Second, and perhaps more importantly, I have been blessed my entire working career. I have basked in the glory of accomplishments, and I weathered my share of failures.
But even the baseball great Babe Ruth struck out 89 times in the year he hit a record-breaking 60 home runs. Another baseball hall-of-famer, Reggie Jackson, holds the record of the highest number (2,597) of lifetime strikeouts. Neither Ruth nor Jackson is remembered for their miscues. Ruth and Jackson were not afraid of failure. Ruth and Jackson, and others like them, are fondly remembered for their successes. I have battle-tested wisdom that I want to continue to share with others what I have learned to do and what I have learned not to do to be successful.
My primary focus is to help business leaders at all levels ignite their passion for success, by developing their hard and soft skills to the benefit of their professional, personal and community engagements.
simplified pricing, so everyone wins
Select which monthly subscription (or pay for a full year) works best for you.
Upgrade anytime, Cancel anytime, Win EVERY TIME.
"In the end, it is not what I learned that will matter, it is what I taught that will make a difference."
no obligation. no bS.
let's talk about you.
Without any obligation whatsoever, please arrange for 30 minute consult with me personally to discover how the Boardroom Academy may help you with your business plans.
I look forward to hearing from you soon.
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